Terms of service

Welcome to Family Nest Store. These Terms of Service outline the rules, rights, and responsibilities for using our website, purchasing our products, and interacting with our services. By accessing our store or placing an order, you agree to comply with these terms.

We aim to provide a safe, transparent, and trustworthy online shopping experience across Pakistan.

1. General Conditions

  • By using this website, you confirm that you are at least 18 years old or using the site under the supervision of a parent or guardian.
  • We reserve the right to refuse service to anyone for any reason at any time.
  • All product descriptions, prices, and availability are subject to change without notice.

2. Products and Services

  • We strive to display accurate product images, descriptions, and pricing.
  • Slight variations in color, design, or packaging may occur due to photography or manufacturing updates.
  • Family Nest Store reserves the right to limit quantities or discontinue any product at any time.

3. Orders and Payment

  • All orders are subject to acceptance and availability.
  • We offer Cash on Delivery (COD) across Pakistan for customer convenience.
  • Once an order is confirmed, cancellation may not be possible if it has already been processed or shipped.

4. Shipping and Delivery

  • Delivery time across Pakistan is generally 3 to 7 working days.
  • Delivery delays caused by courier services, weather conditions, or unforeseen circumstances are not our responsibility but we will fully assist in resolving such issues.
  • Customers must provide accurate shipping information to avoid delays or lost parcels.

5. Return and Refund Policy

  • Returns are accepted only for eligible items within the specified return period.
  • Products must be unused, undamaged, and in original packaging.
  • Refunds (if approved) will be processed within 5 to 10 business days.
  • Shipping charges are non-refundable.

6. User Responsibilities

By using our website, you agree:

  • Not to misuse or attempt to harm our website or services.
  • Not to provide false or misleading information.
  • To ensure all information provided during checkout is accurate and complete.

7. Intellectual Property

  • All content including logos, product images, text, and branding of Family Nest Store is our property.
  • Unauthorized use, copying, or distribution is strictly prohibited.

8. Limitation of Liability

  • Family Nest Store is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.
  • We ensure quality control, but final usage responsibility lies with the customer.

9. Changes to Terms

We may update or modify these Terms of Service at any time without prior notice. Continued use of our website after changes means you accept the updated terms.

10. Contact Information

For any questions or support regarding these Terms of Service, contact us:

Brand Name: Family Nest Store
Email: info.familyneststore@gmail.com
Phone: +92 305 9942625
WhatsApp: +92 305 9942625 
Address: Taliyan Wala Gala, Sambrial Road, Daska, Pakistan