Refund policy
At Family Nest Store, we are committed to providing our customers with high-quality products and a smooth shopping experience. Customer satisfaction is our top priority, and we ensure transparency in all our policies regarding returns, refunds, and exchanges.
1. Return Eligibility
We accept returns under the following conditions:
- The item must be unused, unwashed, and in its original packaging.
- The return request must be initiated within 3 to 7 days of receiving the order.
- Proof of purchase (order confirmation or invoice) is required.
- Items damaged due to customer misuse are not eligible for return.
Please note that certain sale items or discounted products may not be eligible for return unless defective.
2. Refund Policy
Once your returned item is received and inspected:
- If approved, your refund will be processed within 5 to 10 business days.
- Refunds will be issued via the original payment method or bank transfer (depending on availability).
- Shipping charges are non-refundable.
We aim to ensure a fair and transparent refund process for all valued customers of Family Nest Store.
3. Exchange Policy
We also offer exchanges in case:
- The product received is defective or damaged.
- You received the wrong item.
To request an exchange, please contact our support team within the eligible return period.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Used or damaged products by the customer
- Clearance sale items
- Customized or personalized products
5. How to Request a Return or Refund
To initiate a return or refund request, please contact us through the following:
Email: info.familyneststore@gmail.com
Phone: +92 305 9942625
WhatsApp: +92 305 9942625
Our support team will guide you through the process step by step.
6. Customer Support Information
We are always here to assist you:
Brand Name: Family Nest Store
Email: info.familyneststore@gmail.com
Phone: +92 305 9942625
WhatsApp: +92 305 9942625
Address: Taliyan Wala Gala, Sambrial Road, Daska, Pakistan